When and Why You Should Use Remote Support
Remote support for your computer
Working from home, studying, budgeting, paying bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. We offer two options: remote repair or bring it in. Which is the best choice for you?

If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer.

Benefits of Remote Support

Speed: If remote repair is a possibility, we can connect via the Internet and have you operational in no time. You can watch everything we are doing or just go and do your own errands. Without this option, you’d need to juggle time in your diary to drop the system off and then pick it up, as most in-store techs only work 9-5.

By the way, our repair shop in Nelson is open 6 days a week, from 8:40 AM to 5:20 PM (Saturday from 10 AM to 4 PM), making it more convenient for you to get help!

Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.

Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to stop at the repair store, but travelling with a desktop PC requires a little more effort and a lot more inconvenience.

Negatives of Remote Support

Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, a guided physical repair isn’t viable either.

Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. We may be able to walk you through correcting some of these minor problems yourself, but almost invariably require a physical call-out or taking your computer in-store.

Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow us to see real-time responses as if we were sitting there in person.

Accessibility: If your computer won’t start or can’t connect to the Internet at all, we can’t log in. This includes seeing a "blue screen of death", boot failure and Internet issues. As much as we'd like to help you, being able to log in to your system is a vital step in the remote repair process.

Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means we now have a better idea of the problem and can speed up any on-site or in-store repairs.  Remote support is the best option for many repairs and gets your computer working again with minimal disruption and the lowest cost.

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