Remote Support

Many computer issues can be solved with the help of remote support software and a phone call! You don’t have to bring the computer to us, or wait for us to visit you in your house. This makes solving most common issues very convenient and quick

Remote support - get help quick over the Internet

How We Use Remote Support

Remote Support is the most convenient and quickest way to resolve many computer issues

  • For one-time quick fixes, we use Teamviewer Quicksupport. Download and run it, then call us at 03 544 1995 to allow us connecting to your computer. You will see a one-time session code. After you close the program, nobody else can access your computer until you give them another session code
  • For more involved repairs, we prefer to use a full TeamViewer version. If you bought or had your computer serviced by us, it will already be installed on your computer. Look for the shortcut on your desktop or the start menu
  • If you don’t have TeamViewer installed, you can download it here
  • The full version requires two pieces to connect – your User ID and Password. The User ID typically remains the same. The password changes every time you open TeamViewer and gives us access to your computer for one time
  • TeamViewer gives us an ability to see your screen, remotely control your mouse and keyboard, transfer files to your computer and chat with us
  • We can also install TeamViewer unattended access module that gives us access to your computer outside of business hours – useful when a repair takes a long time to run or when we need to do maintenance and repairs without disturbing you. We will always ask your permission before connecting, of course!

Common Fears When Using Remote Support

Many of us have dealt with fake tech support scammers who typically use remote access software…

  • Remote support seems a little like leaving the back door unlocked. It can be used while you are watching the screen or completely unattended
  • We use the same software that many remote support scammers use – but our intentions are to help you. If you feel uncomfortable using it, you are welcome to bring your computer to our repair shop in Nelson or ask us to visit you.
  • Your User ID will remain the same but the password we use to login to your computer expires after we finish the repair. No one else will be able to access your computer again unless you tell them the password
  • Rather than leaving the back door unlocked, remote support is like opening the door and inviting the tech in. The door will be shut right behind them to prevent anyone else from coming in. Then, for added protection, we change the locks too.
Remote Tech Support Scammers