Remote Support
We can solve many computer issues with the help of remote support software and a phone call! You don’t have to bring the computer to us or wait for us to visit you at your house or office. Remote assistance makes solving most common issues very convenient and quick.
Remote Support allows us to take control of your computer from our office. We can use our computer’s keyboard, mouse and monitor to control your computer as if we were sitting in front of it. This is all accomplished using an internet connection and special software.
How We Use Remote Support
Remote Support is the most convenient and quickest way to resolve many computer issues
- For one-time quick fixes, we use Teamviewer QuickSupport. Download and run it, then call us at 03 544 1995 to allow us connecting to your computer. You will see a one-time session code. After you close the program, nobody else can access your computer until you give them another session code
- For more involved repairs, we prefer to use a full TeamViewer version. Many people already have it installed, especially if you bought your computer from us or we helped you in the past.
- If you are using a PC with Windows, click the Start Menu (Windows icon on the bottom-left corner) and start typing “TeamViewer”. After you type the first few letters, you will see the search results and one of them will say something like “TeamViewer 14”.
- If you are a Mac user, you can use the Spotlight feature to search for it. Press Command and Space bar at the same time and type Teamviewer. The other way is by launching it from your Applications folder, and you can get to it in two ways – either click Go -> Applications in the main menu or launch Finder and look for Applications on the left.
- If you don’t have TeamViewer installed, you can dwnload it here
- The full version requires two pieces to connect – your User ID and Password. The User ID typically remains the same. The password changes every time you open TeamViewer and gives us access to your computer for the duration of the repair.
- TeamViewer gives us an ability to see your screen, remotely control your mouse and keyboard, transfer files to your computer and chat with us
- We can also install TeamViewer unattended access module that gives us access to your computer outside of business hours – useful when a repair takes a long time to run or when we need to do maintenance and repairs without disturbing you. We will always ask your permission before connecting, of course!
Get Started
Here are step by step instructions on how to get started
- All of our services are prepaid. You can buy a support retainer and use the prepaid hours for on-site, remote and in-shop assistance. You will get faster support, lower minimum fees, and bulk discounts!
- Prefer Pay As You Go? Book a one-time support session on our calendar. We are available during the normal business hours. We also offer emergency support in the evenings and on weekends.
- Fill out the form with your name, phone number, and email address.
- Read our terms and conditions, check if you backed up your data and whether you have an antivirus installed.
- Describe your issues – the more details you provide, the better we can assist you!
- Pay with a credit or debit card. If you have signed up for one of our service plans, you can also click “Redeem Coupon” to apply your discount.
- You will receive email reminders 24 hours and 1 hour prior to our appointment. We will also text you one hour before.
- Come back to this page and click the “Support Portal” button below
- Click the arrow next to “Start a new session”, download our remote support program and then open it. Your computer may ask if you want to run it, click yes. If you are a Mac user, you will have to jump through extra hoops and enable remote access… you’ll see the instructions on the screen.
- Now we can connect to your computer and help you!