On-site Support

Need help with your computers or network? We can come and visit your home, office, or shop anywhere in Nelson, Richmond, Hope, Wakefield, and many other places in Tasman.

On-site computer repair is a very convenient option – you don’t have to disconnect any cables and drive to Nelson to see us. Instead, we come to you and fix the issues you have on the spot!

We also offer emergency and urgent assistance outside of typical business hours

On-Site and Call-out computer support in Nelson and Richmond

Reasons to Choose On-Site Computer Support

Computer issues always happen at most inconvenient time! And now you have to drive somewhere to get it fixed?

Well, no need – we offer on-site and call out computer repairs!

  • Convenience. No need to disconnect all those darn cables, drive to Nelson, look for a parking spot, and after the repair has been completed, figure out where to connect all those cables again
  • Quicker turnaround time. When you are busy, the last thing you want is not having your computer available for days. We offer same day service! Running a business? Call-out is the only viable option – downtime costs you money!
  • Seeing the computer in its natural environment helps isolate the problems. Perhaps, what you thought was the computer issue, is actually caused by your network, faulty power board, or peripheral devices attached
On-site computer repair in Nelson and Richmond

Reasons to Avoid On-Site Computer Repair

Let’s be honest, not all computer issues are best fixed on-site

  • On-site support is billed hourly, however long it takes to fix your problem. Many computer issues involve a lot of waiting time – for example, operating system updates, data copy, or waiting for 3rd parties (like your provider) to do their part
  • If your computer has a hardware or physical issue, chances are, it might need extra parts. Unless it’s a common item (like a hard drive, solid state drive (SSD), or Wi- Fi adapter), it’s best to bring it in for the repair
  • If you have a very slow Internet connection, it’s better to get your computer fixed in a computer repair shop. Many software issues involve downloading updates, software packages and drivers, and slow download speed doesn’t help!
Computer repair shop Nelson

How Much Will It Cost Me?

On-site support is the most convenient way of getting your computer issues fixed

Our minimum charge is one hour, additional time is charged in 15 minute increments

Extra travel charges for customers outside of Nelson City, see below

Home User?

$120

PER HOUR

4GB plan with 120GB of data - perfect for couples or families without kids

Business?

$150

PER HOUR

Frustrated computer user

By the way, our clients with service plans can take advantage of lower service charges and discounts!

Travel Charges

We are based in Nelson CBD. If you live in Stoke, Richmond, or beyond, we charge extra for the driving time

Living further away? Contact us for a quote, send your device to us, or ask for remote support!

$0

  • Nelson CBD
  • Nelson South
  • Victory Square
  • Annesbrook
  • Bishopdale
  • Britannia Heights
  • Washington Valley
  • Enner Glynn

$10

  • Atawhai
  • Monaco
  • Tahunanui
  • Stoke
  • Maitai

$20

  • Richmond
  • Hope
  • Appleby
  • Todds Valley
  • Wakapuaka

$30

  • Brightwater
  • Wakefield
  • Mapua
  • Mahana

Computer Repair, Service and Sales in Nelson and Richmond

Where, when & how it’s convenient for you!

Need help with your computer? Call for an appointment and come see us! Our shop is at 120 Bridge St in Nelson CBD, open Monday to Saturday

We can come to your office, shop or home anywhere in Nelson, Stoke, Richmond and even further! Pick-up and drop-off service available on request

Need help quickly? Many computer issues can be solved remotely over the Internet, making it very convenient for both you and us!