Pricing & Expectations

We keep our pricing structure simple and easy to understand with many fixed price services offered to avoid any nasty surprises.

If your particular computer issue cannot be solved with one of our popular fixed price services then a time based pricing structure is used.

Prepaid IT Support

Our prepaid IT support includes on-site, remote and in-shop assistance. We use it when your specific issues cannot be solved by one of our fixed price offerings. You can purchase any amount of time required. The time doesn't expire and we keep track of everything we do for you. After we finish helping you out, we calculate the time spent working with you and deduct it from your balance.

The more time you buy upfront - the cheaper it becomes! Instead of sending you bills for every service call, we make it convenient for both you and us. You can always check your balance in the customer's portal, see the service ticket details and download your invoices.

Minimum charges

  • Phone, email, remote and in shop assistance - 15 minutes
  • On-site help (includes driving time to and from you) - one hour

Prepaid Hours


Three


Five


Ten

Cost


$420 (save $30!)


$650 (save $100!)


$1200 (save $300!)

Flat rate priced services

Most of the work we do at our computer repair shop in Nelson is subject to flat rate pricing. When we give you a quote on how much a certain repair will be, that's how much it will cost. There are, of course, rare exceptions to this rule, such as having to order extra parts, undisclosed or previously undiscovered problems, or extra work outside of the scope but that doesn't happen very often and will be discussed with you.

We also offer same-day repair for many issues. If you need your computer fixed as soon as possible, bring it to us in the morning and we will try our best to have it ready by closing time or even earlier. Same day service is subject to 25% extra fee and can only be offered if we have the right parts in stock and available time to accommodate you.