Many computer issues can be solved with the help of remote support software and a phone call!
You don't have to bring the computer to us, or wait for us to visit you in your house if you have a simple issue. We use a program called Teamviewer that allows us to connect to your computer quickly and securely over the Internet. All we need you to do is download a small program and your permission. Don't worry, it only gives us one-time access and you can watch everything that we are doing.
You will need to download Teamviewer QuickSupport module and call us to make an appointment!
- 15 min increments
- Minimum charge $25
- Home users - GST inclusive
- Business users - GST extra
After clicking "Get Started", follow the instructions below
- If asked to Run or Open the software, click Run or Open
- If asked to Save the software somewhere, do so, and then click on TeamViewerQS.exe to run the software
- If asked to Allow the software to run, click Allow
- Wait about one minute for the software to run
- You will be given a temporary ID number and a password
- Call us at 03 544 1995 and tell your ID and password.
- When we connect to your system, you can see everything we are doing
- When the repairs are done, close the software by clicking X
It’s that simple!
We can also install our agent software so we can connect to your computer without having to go through all these extra steps. Before beginning any remote work, you will see a prompt asking you to confirm the connection. You can watch us doing the repairs and stop the connection at any time.