Local Business v. Big Box Computer Repair
Local computer repair shop versus big box chain and franchise stores
Being without our computers is unsettling. We're so dependent on our devices. So, when something breaks on a laptop or desktop you want the best help available. This article discusses why a local computer repair shop is a better bet than a big box repair depot. 

Your computer is down and you tried the turning it off and back on again – but somehow, your tech magic has not worked this time! You need help, and you want it fast. The question is whether to take it to a local computer business or big-box store for repair.

Many big-box stores (such as Noel Leeming, Harvey Norman, and Warehouse Stationery) offer depot computer repair. Why are we calling it depot repair? Because just like at a bus or train depot, that store is only one stop on your computer’s repair journey. Typically, the store does not have the facilities to repair your laptop or desktop on-site. Also, their employees lack the skills to do the work right there.

Instead, that computer, along with all your important files, is shipped on to another location. This presents some problems:

  • Computers can get damaged in shipping/handling.
  • Accountability is lost when the device is passing through a chain of people.
  • You are expected to have backed up your data prior to the repair
  • You don’t know where your computer is at any given time.
  • Its return to you slowed by shipping times – especially nowadays with COVID affecting most services!

That’s why we recommend getting your computers repaired at a local business with the skills and facilities to do the work on-site.

Benefits of Small Business Repair

When you take your device to a locally owned small business, you know at all times who is handling your computer. You often hand over your laptop or desktop to the person fixing it, or at least to someone who is in direct contact with the person doing the repair.

Fewer people are going to have their hands on your device. You’re not dropping it off at one location to travel to another location via a major shipping company’s trucks, which means there’s greater accountability.

Another advantage is that should something come up while your computer is in for repair, you could actually get to your device because it’s not on a loading dock or in some pile of laptops in a manufacturer’s centralized computer repair shop. You can simply take your thumb drive down the road and ask to power the computer on and retrieve what you need, assuming that the device still turns on, that is.

Selecting the Small Business for Your Repair

When selecting a local computer business to do the repair, do your research first. It’s a good idea to ask about the following:

  • Qualifications. Do they have experience with devices like yours, and licenses and credentials?
  • Services. You don’t want to do your data recovery at a place that specializes in fixing phone screens
  • Customer service record. Look for testimonials and reviews on Facebook and Google
  • Savings. If you don’t want to have to buy a new computer, work with a business that is in the habit of reviving old devices. We believe in extending the useful life of all devices for as long as possible.
  • Flexibility. When you’re anxious to get your computer back, you’re going to want someone available right away. Don’t let this cloud your judgment, though.

We will be able to fix your problems quickly and when it suits you. Depending on what the nature of the issue is, you may not even need to come to us and instead, we can resolve the situation using remote access software, or come to you.

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